Spend over $40 and get free shipping on all Australian & New Zealand orders.

$9.95 Australia Standard Shipping: 5-7 working days

$9.95 AUD - New Zealand Standard Shipping: 10-15 working days

$30 AUD – All other international orders: 3-4 weeks

International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 

All parcels are posted within one business day of receiving full payment.

During the current COVID-19 crisis and high demand, please note that the postal service is experiencing delays and therefore you may receive your order after the expected arrival date. We thank you for your patience and understanding. 

Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise.

Please contact Australia Post. However, if you still require assistance please contact us at customercare@freshfaced.com.au

 

Returns & Exchanges  

All items purchased from Fresh Faced are curated with love and care. Each item is checked over before being packaged and sent to our customers. However, regretfully from time to time your items may be damaged during transit. 

If packages arrive broken or are damaged for any reason, please contact us via email at customercare@freshfaced.com.au within 72 hours of your receiving your parcel. Refund and store credits will be issued at the discretion of Fresh Faced.

Due to the nature of our products- for hygienic reasons, we do not offer refunds for change of mind.

 

Method of Payment

No one wants to spend their time checking out, so we just made it a little easier. We accept all major credit cards, as well as now offering PayPal and AfterPay for a seemless and quicker transaction.